Our statements

Mission statement

To maintain market leadership in the field of Credit Management, providing our clients with the ability to maximise their profits and provide them with “Peace of Mind” in relation to their debtors.

Cashflow is the lifeblood of any business without it the business withers and dies.   We exist to maximise our client’s cashflow while mindful of the relationship and value our clients have with their customers.  The way that we work must enhance our client’s customer relationships while improving cashflow.

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Vision statement

CreditAdvice is growing its business, its networks and the opportunities available for its people.   We are committed to researching new products and services to support our customers in maximising their business returns.  

We intend to diversify the industries, clients and locations where we can offer our services.  We will offer our people the chance to broaden their skills and knowledge while supporting the need for each of our people to balance their private and business lives in their own way

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Ethics statement

As a Company we will:

• Treat our clients as we would like to be treated
• Stand in front of a bus for our clients
• If it comes to helping our client or getting paid we will help the client first
• Find out what our client wants and give it to them
• Understanding that the client/customer relationship can sometimes be stronger than the need to collect the money
• Treat debtors in the same way we would expect to be treated if the situation was reversed
• If we feel that we are not adding value to a client we will front up and say so and offer to resign
• If we terminate a client we will stay until the client says it is time to go or until the client has been able to find and employ a replacement
• Push debtors up to the point of breaking but no further, we don’t push them over the edge
• Abide by the law and the spirit of the law.  If you have to think about it then it is probably not legal
• Give free advice when we see a need including outside our area of expertise
• Do our best for our clients to achieve what they want to achieve
• Resolve all disputes to the best of our ability, looking at debtor’s viewpoint as well as our clients as top class facilitators, and facilitate a way through to resolution
• Work within our clients “cultures” by adapting to their environment and use a workable collection system specific to them so as not to disrespect their own systems/staff
• We work according to industry best practice in a professional manner ensuring that our ethics and procedures are adhered to
• Keep up-to-date on new regulations governing credit management to protect our clients and where appropriate educate or inform our clients of these
• Provide “Peace of Mind” to our clients
• Celebrate success
• Achieve targets and goals
• Allow our people to make mistakes and admit and apologise
• Under promise and over deliver
• Aim to save our clients more than the fees we charge

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As individuals we will:

• Have integrity
• Achieve results
• Have fun
• Avoid disputes
• Be able to apologise if we make a mistake and not try to hide it
• Be calm
• Be honest
• Be passionate
• Be patient, it may not happen straight away but it will happen
• Be persistent, tenacious
• Be respectful of individuals
• Be respectful of other teams and their cultures
• Be transparent in everything we do
• Celebrate and learn from our mistakes
• Have courage
• Celebrate success
• Helpfulness
• Keep our promises
• Maintain confidentiality
• Seek a way forward
• Support each other
• Take responsibility for actions, words and interactions
• Take risks
• Value every person
• Value our families and balance our work/ family lives
• Work as a team and support and help each other
• Work harmoniously with each team and its culture
• Work to our fullest ability

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As Shareholders we will:

• Be transparent in all our workings enabling our clients to access our information as we carry out our collection process
• Be people of integrity with high moral principles which are important in the work we do
• Achieve targets and goals
• Don’t beat up on our people
• Be honest in all our dealings with our consultants, clients and their customers (debtors)
• Train and develop our consultants and other staff
• Take risks and enjoy the experience
• Delegate to senior staff responsibilities and allow them to make decisions based on what is best for the business
• Be accessible